# Complaints procedure 

Complaints procedure At Luna & Sol we do our best to support you as best as possible during pregnancy, childbirth, and the postpartum period. However, it can happen that things don’t go as expected or that you are not satisfied with something. We find it important that you can discuss this with us. Often, it helps to have a conversation together and see how we can find a solution. If that is not sufficient, it is possible to make use of the official complaints procedure within obstetric care . We are connected to the KNOV complaints procedure . If you cannot reach a solution together with us, you can contact an independent complaints officer via www.knov.nl or via www.klachtenportaalzorg.nl . They can assist in discussing and addressing a complaint and help find a suitable solution. Of course, we always hope that we can resolve things together, but it is good to know that there is also an independent option if necessary.